I have a Lenovo laptop and just recently it was going through its usual updates before I shut it down when it suddenly crashed. Since then, every time I try to install updates it crashes and comes up with a blue screen saying something like ":( Your PC ran into a problem and needs to restart. We're collecting some error info, and then we'll restart for you." This happens about 3-4 times when restarting before coming up with options like refresh your PC, reset your PC and advanced mode etc.
I've had to refresh my laptop so many times because of this (it is running on Windows 8.1 by the way) so does anyone know what the issue could be?
I really need to get this sorted. It's gotten to the point where I've had to stop installing updates because it always ends up crashing and I always end up having to refresh my laptop, losing my downloads like Microsoft Office etc.
Please Help! I Really NEED TO GET THIS SORTED DESPERATELY!