Battery of my laptop doesn't charge what should I do to fix it?

While I know the battery and charger are healthy
Only when the battery is charged that it
is placed in the freezer and then use(means so cool or freeze)
my laptop is Lenovo y510 P
windows 10

Something has to be wrong if you have to put a battery in the freezer…

A lithium-ion battery may be stored in a refrigerator, but not a Before installing or charging, allow the battery to reach room temperature.

Refrigeration is appropriate for weeks or months of storage, but provides no benefits for shorter In addition, the battery should be charged to just 40% before long-term storage.

Failure to charge or retain a charge suggests that the battery is damaged, or the internal protective circuit has disconnected the battery due to low cell voltage, or Call some electronic repair shops to ask if they use a lithium-ion charger with a boost or "wake-up" This might be sufficient to restore the battery to service.

If any cell is at 1.5 volts or less, do not attempt to charge the battery at If any cell has not reached a normal voltage level after one minute on boost, do not Discard the battery in both Charging may result in overheating, fire, or explosion.